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WHS is recognized as a leader in patient experience within the healthcare industry, signifying the best practices businesses should consider implementing in the new year.

Washington Health System (WHS) announced recently that their outpatient practices, known as the WHS Washington Physician Group, received the 2023 Human Experience (HX) Guardian of Excellence Award® by Press Ganey, the global leader in healthcare experience solutions and services. This award is part of Press Ganey's annual ranking of top hospitals and health systems in the country based on their performance in patient experience.

"We recognize WHS as a top-performing leader in healthcare for their commitment to delivering exceptional patient experience,” said Patrick T. Ryan CEO and chairman at Press Ganey. “They understand the importance of placing patients, healthcare professionals, and industry partners at the core of our work. WHS turns words into action by fostering a future where exceptional healthcare experiences are not just goals, but tangible achievements."

As a winner of the Press Ganey HX Guardian of Excellence Award^®, WHS is in the top 5% of healthcare providers delivering a great patient experience, within the last year. 

“To create a positive patient experience, it is essential for everyone to work together,” said Stacey Rush, Director of Patient Experience at WHS. “This includes receptionists, schedulers, medical assistants, nurses, and providers. This award is a direct reflection of their hard work.”

Press Ganey works with more than 41,000 healthcare facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

“Our mission at WHS is Great Patient Care, which means more than just providing you with excellent physical care but also ensuring a great experience inside any of our facilities”, said Brook Ward, President and CEO of WHS. “Our devoted team of medical professionals embody our mission every day, which is reflected in this award for patient experience.”

In 2024, WHS is excited to build upon and continue to improve all aspects of care delivery to the residents of Washington, Greene, and surrounding counties.

To learn more about WHS or to share your patient experience, visit whs.org.

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