Health
- Last Updated on Sunday, 01 June 2014 03:13
For the second consecutive year, Monongahela Valley Hospital (MVH) has achieved the Healthgrades® Outstanding Patient Experience Award™, ranking MVH among the top 10% of all hospitals evaluated.
"Only 10% of all the hospitals in the United States received this award and we are among those that stand out," said Louis J. Panza Jr., president and CEO of Monongahela Valley Hospital. "While knowledge and technology are part of the treatment process, compassion, care and a good bedside manner also help to heal a patient. The level of caring that our staff provides is unparalleled. Our approach to patient care is very simple — we treat every patient as though he or she is our own loved one."
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Bob Donahue, director of Quality Services and Client Development of Healthgrades, presented MVH with a trophy for this national recognition at the hospital’s 26th Annual Gala fundraiser on Saturday, May 17, at the Westin Convention Center in Pittsburgh. Mr. Donahue is shown with Donna Ramusivich, MVH senior vice president and Louis J. Panza Jr., MVH president and CEO. |
The Healthgrades Award is yet another affirmation that MVH is among the nation's leading health care facilities in terms of patient satisfaction. Monongahela Valley Hospital (MVH) has also been nationally ranked among the top three for medium-sized hospitals in nurse communication, doctor communication, staff responsiveness and pain management by the Johns Hopkins Medicine Armstrong Institute for Patient Safety and Quality.
The hospital has ranked the highest for patient satisfaction in Western Pennsylvania by Press Ganey largely due to the staff's commitment to excellence. The hospital also sets the bar high with amenities such as a Concierge Service, which assists patients, their families and guests with a variety of personal services, such as: arrangements for out-of-town guests, directions to local venues, room service, pet care arrangements, and much more.
In 2013, Monongahela Valley Hospital was also nationally recognized with the Healthgrades Outstanding Patient Experience Award.
